PayPal is standing down

PayPal isn't supporting Isadore.  They've recognized that she does not have evidence to support her claim, which is fantastic news.  I just called my bank for an update and the rep said we are now at "Pre-Arbitration", which is formality that happens before arbitration.  He said arbitration is necessary if the two banks involved cannot reach an agreement.  I would love for Isadore's bank to drop their support of her too - but that might be too much to hope for!  I should have an answer by April 17th.


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Still on Step Seven

I'm still stuck at step seven, and I'm not super pleased with my bank at this moment.  On March 10th I received a letter from the bank stating that PayPal was disputing the chargeback on Isadore's behalf.  Well, this didn't come as a huge surprise, but the lack of clarity in the letter did.  Most irritating was the fact that letter was dated February 29th, and gave me ten business days to respond.  By the time I received this letter on March 10th, eight of those days had already passed.  I found the letter somewhat unclear as to what I was supposed to do.

The letter was accompanied by PayPal's statement:

This letter from PayPal was aggravating for a number of reasons.  First, the statement that I haven't returned the piece.  This is true, but it neglects to mention that I asked Isadore to take it back multiple times and she refused.  In fact, when I called my credit card company to ask for advice, they told me to pack it up to be picked up by a courier and email her instructions to have it picked up.  I did this.  Isadore did not pick it up.

Second, this letter states that I must return the piece in its original condition, which is now not possible because it has been ventilated along the lace front.  Obviously I would not have had this work done if I had known I had a synthetic piece, but I had that work done on the assumption that Isadore was honest.   It was not until AFTER the ventilation that I discovered that the piece was synthetic.

Last, and this is a small note, why should returning the piece be at MY expense?  Why should I lose any more money on this awful transaction?

So, I phoned the bank to ask what I should do next, and was told that I could email instead of faxing (faster, and more reliable), and to write telling the bank that I still want them to pursue the chargeback on my behalf and explain why.

This step seems redundant, as I have already spent a lot of time putting together my case to explain why a chargeback is warranted, but I followed the instructions of the bank representative and sent my email that evening.

Now, step seven continues.   I plan to phone tomorrow (a week later)  to ask for an update.