My Featherlite Nightmare (part 3 - VISA and 3rd Party Letters)

I called my bank to tell them what had happened, and was surprised by the response.  Apparently I had three months to file an "Item Significantly Not As Described" dispute.  If I could gather up some documents to prove my case, they could file a dispute on my behalf.  All I needed was:


--   A statement of my reason for wanting a refund.
--   Proof of what I ordered (i.e. screen shots of Isadore's website stating she sells "virgin European hair".
--    A "third party letter" from an industry expert testifying that what I had received was not virgin European hair.




I figured this was going to be easy.  I called the company that had tried to dye the hair and made my request.  No dice.  I was told that they had a strict policy against commenting (in writing) on any other company's products.  Why? I asked.  Because they don't want to open themselves up to lawsuits.  (It is for this reason that I do NOT endorse this company, in spite of the fact they are otherwise a reputable company.  While I understand they are worried about being sued, I want my money to go to a company that is ethical enough to stand up for what is right in this industry where so many people are getting scammed.  I don't name this company here because I have no ill will - but certainly haven't - and won't -  go back to them with any more of my hair dollars.)

This was annoying.  I figured I'd hit a snag but not a big deal.  I'd just find someone else to do it.  I emailed a few other experts in the industry.  Again, I won't name them since they aren't dishonest people.  But they're cowards.  Apparently the industry is overwrought with fear of lawsuits because I spoke with literally a half dozen people who refused to even look at the topper (and had another half dozen emails out there that just went unanswered).  I was beginning to despair of finding a third party who was willing to help me.


Then, on Christmas Eve, my daughter went to see her stylist/colourist about getting her roots bleached.  I tossed the topper in a paper bag and asked her to show it to her while she was there.  This was a last ditch, Hail Mary kind of thing.  I didn't expect her to help.


But she did.  While my daughter's hair was processing, she took my topper and tried to do a strand test on it.  Lo and behold, the colour washed off, just like it had for the other colourist.  And this stylist took a stand.  She was willing to write the letter!  Amen, hallelujah!  (I remove her information here to protect her privacy.  But I recommend her to everyone in my city.)