questions and answers

Anonymous2 August 2017 at 16:28

Ok so I'm another one who had problems with Isadore. Same as your story she took my money and didn't send me anything for almost a year. I got my money back too so I'm really happy for both of us! The whole thing pissed me off so much I actually started making my own pieces after that and I am thinking now I might even start selling. I'm excited about that! So I have a question for you and maybe for your other readers too before I start. What should a hair seller do if they get a complaint from their client? What made you go back to Isadore when you used to like her products? Would you ever go back if she fixed the problem?

I received the above question in my comments.  The answers are below:


If a hair seller gets a complaint from their client, I believe they need to work with that client to fix the problem, whatever it may be.  My problem with the hair that Isadore sold me was that it wouldn't take dye or respond to bleach, even when done by an industry professional.  This raised red flags everywhere!  But when I asked her about it, instead of being interested in helping me solve the problem, Isadore was sarcastic and condescending with me, implying I stupid, a liar, and trying to run some kind of scam.  It was a bizarre and unexpected reaction on her part.

In my experience with other sellers, when there is a concern, they generally address it and try to fix it.  For example, a recent order I placed with Milano mistakenly got cancelled on their end without them informing me, resulting in confusion.  When I contacted them about the problem, they apologized, and owned the mistake, and gave me a complimentary cut on the new order.  I consider this to be a professional way to handle an error, and while I don't expect humans to be perfect and never make mistakes, I do expect businesses to care about customer satisfaction and retention.

Isadore screwed it up in many places.  She had multiple opportunities to make the situation better:

1.  The hair took almost a year to be made when she had quoted me 12 weeks.  She didn't apologize for that.  She didn't even contact me to tell me it was happening.  Instead she waited for me to chase her about it, and then was defensive and non-apologetic.

2.  When I finally got the piece and voiced my concerns, her response to me was flat out rude.

3.  When I gave her the opportunity to take back the hair and refund me, she refused to take it back.

As a result the credit card company ended up ruling in my favour and Isadore lost the money, the hair, and a client.  Loss all around for her.  I think that explains why she should have acted differently.  I imagine she learned a lot from this experience.


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Isadore's products used to be great.  I really loved the first pieces I bought from her.  In retrospect, I think I loved them because I didn't have much to compare with.  I'd convinced myself that I to spend a LOT of money to get something good, which isn't necessarily true at all.  But regardless, I really did love the first pieces she sold me.  The first sales I had with her were totally smooth so it made sense to go back to her.  If she hadn't screwed up the last one so incredibly badly, I'd probably still be paying $4K for long hair!!  (So maybe she did me a favour?)



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Nope nope nope, I would never go back to Isadore.  I have tried several other places since I stopped buying from her and have found both Milano and Fortune sell hair that is of better quality and far less expensive.  FAR less expensive.  There are a growing number of hair vendors out there who sell good stuff and Isadore isn't anywhere near the best in her field.  What she does better than most is she takes beautiful photographs!

And nope.  Even if Isadore sold the best in the world, I still wouldn't go back.  She treated me like garbage, and that isn't worth my money.  I'd rather wear a hat!


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Hope that is useful information.  I wish you all the best in your hair selling endeavour, and please drop a link if you ever start selling online.  :)